Support

Flowdue uses on-device notifications scheduled by your phone’s operating system. The most common causes when a reminder is missed:

• Notifications are disabled for Flowdue in Settings → Notifications.
• The device was in Do Not Disturb / Focus mode at the scheduled time.
• The system killed the app to save battery. On Android, check Settings → Apps → Flowdue → Battery → set to Unrestricted. On iOS, no equivalent setting is needed.

If reminders still fail after that, send us the entry’s scheduled time, the time you expected it, and the time you actually opened the app.

Pro subscriptions are billed by Apple App Store or Google Play, not by us, so you cancel from your phone:

iPhone: Settings → tap your name → Subscriptions → Flowdue → Cancel Subscription.
Android: open the Play Store app → tap your avatar → Payments & subscriptions → Subscriptions → Flowdue → Cancel.

You keep access to Pro features until the end of the current billing period; we never bill you again after cancellation. Existing data is not deleted when you revert to Free.

Open Flowdue → Settings → Delete my account and data. Confirm, and your account enters a 30-day soft-delete window during which sign-in is blocked. After 30 days everything is purged from production systems. See the Delete Account page for the full procedure including how to recover if you change your mind within the window.

Settings → Privacy → Export my data. You receive a CSV with one row per entry, including all fields you can see in the app. The export is available on Free as well as Pro.

Sign in with the same Apple ID, Google account, or email address you used to buy Pro originally, then open Settings → tap the Pro row → Restore purchase. Your entitlement should refresh within ten seconds. If it doesn’t, restart the app once and try again. Still not working? Email us with the store receipt ID.

On the yearly Family plan you can share Pro with up to five family members. Open Settings → Family Pro → Manage family → enter the family member’s email and tap Send invite. They receive an in-app invite the next time they open Flowdue; accepting unlocks Pro for them. You can revoke a seat at any time from the same screen.

Add a new entry → choose Cheque as the type → fill in the amount, due date, payer, payee, bank, and (optionally) the cheque number. Flowdue shows the cheque on your dashboard and calendar, sends a reminder before the date, and lets you mark it as cleared once paid. Cheques can be set to recurring for rent or other ongoing payments.

Yes. Settings → Currency → pick one of AED, USD, INR, or EUR. Your existing entries stay in the currency they were created in; new entries default to the selected currency. We don’t convert between currencies automatically because exchange rates fluctuate and we don’t want stale numbers in your ledger.

Tap the camera icon when adding an entry. The image is processed on your device using on-device OCR (Apple/Google ML Kit). We extract the text and use it to auto-fill the form for you to review and save. The image itself is never uploaded — only the fields you accept land in your account.

See the full Privacy Policy for the canonical list. Short version: account email, the dues you enter, purchase history. Crash reporting and product analytics are off by default and you can toggle them from Settings → Privacy. We do not connect to your bank, do not store full card numbers, and do not sell data.

Email support@flowdue.app with the subject prefix [feature]. We read every note, even when we can’t reply. Particularly welcome: screenshots, the workflow you were trying to do, and what would have made it work.